What happens if a technician is running late?

If a Certified Climate Control technician is running late, the company makes every effort to communicate this to the customer promptly. Technicians at Certified Climate Control typically call or text prior to arrival, giving a heads-up about any delays. In case the resident is not home upon arrival, the technician waits for 20 minutes before leaving the property. This ensures that any inconvenience due to a late technician is minimized, maintaining a high level of customer satisfaction[0].